My blade assembly was delivered to me as a warranty replacement part totally free of charge. This is the second time customer service showed me how awesome they are. A plastic guard broke a few years back on my Beardscape V1 and they replaced it for free. And now after years of use, my cutting blades were getting dull and started pulling hairs so what did they do? They sent me a free replacement set of cutting blades. Shipping in both cases was free and items arrived that same week. They earned my trust and dollars with their fantastic products and superb customer service. If I ever need a new or extra trimmer, I will go right back to Brio. I highly recommend them.